Enhancing Operational Efficiency and Reducing Parking System Costs with a Streamlined App POS

Owning a parking garage is a significant investment, both in construction and ongoing maintenance; especially in an urban area where there is a a higher chance for greater profitability and competition. Therefore, owners should prioritize the long-term benefits of proper maintenance that embraces advanced technology.

Behind The Idea

While living in Los Angeles, CA, I observed a significant gap in the availability of app-based payment systems for major parking garages. My personal experiences in LA with various parking challenges sparked my motivation to develop a simple, intuitive payment solution. Additionally, I also developed an operational strategy for parking garage owners to optimize operations and enhance customer satisfaction.

The Driver's Setback

Finding and paying for garage parking in a bustling city like Los Angeles can be overwhelming. Malfunctioning payment systems, long lines, lost tickets, and garages filling up during peak hours make it frustrating and time-consuming, especially when you're on a tight schedule.

Driving The Change In the Industry

Serene Park simplifies parking by enabling customers to locate, pre-pay, and securely access medium to large private lots through an app-based POS system. It provides a smart parking solution with real-time parking availability updates. This approach reduces operational costs, increases convenience, and enhances customer satisfaction.Serene Park is designed for people who like to plan ahead, offering pre-payment options, real-time updates, and personalized solutions.

Projected Business Impacts

I minimized user effort by automating calculations and streamlining screens for simultaneous viewing and booking. To build trust, I displayed prices and taxes upfront. User testing, feedback iteration, and ethnographic research were crucial in understanding user interactions with the garage system.

Takeaways

I minimized user effort by automating calculations and streamlining screens for simultaneous viewing and booking. To build trust, I displayed prices and taxes upfront. User testing, feedback iteration, and ethnographic research were crucial in understanding user interactions with the garage system.